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NOW HIRING FOR SHERWOOD PARK!! 

Operations Coordinator

The successful candidate will possess excellent organizational, communication and interpersonal skills as well as the ability to work in a confidential, self-directed manner.

Essential duties and responsibilities include:

• Receives incoming calls from internal and external customers.

• Plans, assigns, directs\coordinates, reviews, and documents the work of our field personnel and provides assistance to our clients.

• Plans, assigns, directs\coordinates the mobilization and demobilization of field personnel to\from the individual job(s).

• Plans, assigns, directs and coordinates the required orientation(s) (both internal & external) of the Safety First Muirhead’s Ltd. personnel.

• Plans, assigns, directs and coordinates the equipment, (via the Shop Manager) as required by the client to complete their requested services.

• Plans, assigns, directs and coordinates the employee hiring in conjunction with HSE, Payroll and HR.

• Plans, assigns, directs and coordinates the activities of field staff during non-chargeable time.

• Assists in the development, implementation, and evaluation of dispatch goals, objectives, policies, procedures, and work standards.

• Develops, maintains and monitors personnel scheduling, forecasting and utilization rate on a daily, weekly, monthly and annual basis in conjunction with General Manager.

• Monitors and evaluates service quality to ensure compliance with both Safety First Muirhead’s company policy & OHS standards.  Including but not limited to investigation of complaints with recommendations for corrective action in consultation with General Manager.

• Acts as a liaison with & between field & office staff, management and clients to ensure continuity of excellent customer service in parallel with satisfaction of company procedures & policies.

• Adheres to company policies and procedures.

• Other duties may be assigned as deemed necessary.

Education and work experience:

• Previous experience as a Coordinator or Dispatcher in a comparable setting is strongly recommended.

• Strong industry knowledge of Oilfield/Construction is an asset.

• Training in Business Administration or a similar field is an asset.

• Equivalent industry experience combined with other formal training and accreditations may be accepted.

Job Type: Full-time

Experience:

• Dispatching: 3 years (Preferred)

• Coordination: 3 years (Preferred)

Education:

• Secondary School (Preferred)

Location:

• Sherwood Park, AB